Delivery And Returns Policy
Delivery and Installation of Fitness Equipment
Active Fitness Store offers Free Delivery on all Fitness Equipment & Installation for all fitness equipment sold across UAE cities fort the price above 199 Dhms.
Delivery of Accessories
Free delivery is available for Accessories with minimum purchase amount of AED 199 and for those products below AED 199, standard charges of AED 20 per order is applied. Goods are usually dispatched within 1-3 working days.
For international delivery and for delivery within KSA, there may be shipping charges in accordance with the product dimensions. We recommend that you learn more about these in your country prior to placing an order. Please call us on +971 56 503 4176 or email us @ firstname.lastname@example.org
Other delivery information
Please allow additional days for your delivery to take place when there are in borders of UAE cities and respective Country Holidays. Also, please allow additional days during our sale promotions i.e. DSF, Summer Promotions and so on.
Installation will be implemented by our qualified engineer at your home based on your convenient time. Please note that Installation service is applicable only for Sports & Fitness Equipment, and no Installation will be done for items like Brackets/ Pulls up bars / Hooks for Punching bags.
The customer will receive an email with the confirmation of the payment and the order once the payment is processed by Payment Gateway including the Items in the order, SKU of the item, Unit price and the total amount charged.
If you are not 100% satisfied with the product purchase, you can return it for free and get a full refund, provided you have initiated the return within 7 days from the delivery of the product.
Just make sure to contact us within 2 business days from the day your order is delivered, and ensure that the item is in its original packaging, unopened and in the same condition you received it.
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
However, once installation of Fitness Equipment is done, under any circumstances, it shall not be refunded. In case, manufacturing defect is found on installed Fitness Equipment, it will be either replaced or repaired free of cost.
Once we receive the order returns, the refund payment will be processed within 10-45 working days depends on the issuing bank of the credit card.